An Open Letter to Netflix:
On Saturday, I received a DVD from you — something that I always look forward to with great expectation. This was: Inspector Lewis: Series 2: Disc 1. Even better!
With great excitement, I loaded it into my DVD player. Loading, loading, loading….it was not loading. Something wrong. Drat. Wait… Let my try it in my PC’s DVD drive…
It spins up — almost came alive — then… CRACK! Like a pistol shot. Grinding noises. Tinkling sounds. Grinding noises get worse.
I open the DVD tray. It opens halfway, then I am able to retrieve a fragment of the precious DVD.
Shut down the computer. Remove the DVD player. Open it up, which is a lot harder than it sounds. All the fragments of Inspector Lewis tumble out on the towel that I had the foresight to spread.
I carefully pick out every last fragment from the DVD player, and reassemble it. (The DVD player, not the DVD. That would be impossible.) This is a lot harder than taking it apart. Eventually I have it all together, except for one screw. I find it on the floor after a short search, and replace it. Then I toss the DVD player in the garbage.
The previous paragraph really has nothing to do with Netflix, it’s just to give you some idea of what kind of person I am.
My question now is: Do you want me to mail the fragments back to you in the envelope you supplied? I am concerned that your automated systems may be damaged by these shards of plastic.